Refund and Return Policy of Nextrapic
Welcome to Nextrapic!
Effective Date: December 27, 2024
Address: 9909 Evans Rd, Remsen, New York (NY), 13438
Phone Number: (315) 831-3589
Email: info@nextrapic.com
Website: https://nextrapic.com
At Nextrapic, your satisfaction is our priority. We have crafted this Refund and Return Policy to ensure a seamless experience for our customers. By making a purchase with us, you agree to the following terms:
1. Eligibility for Returns
We accept returns for products that meet the following conditions:
The item is in its original, unused condition with all packaging, accessories, and manuals included.
The return is initiated within 30 days of the delivery date.
Proof of purchase (e.g., receipt or order confirmation) is provided.
Non-Returnable Items:
Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Items that have been used, damaged, or altered.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at info@nextrapic.com with your order number and reason for return.
Our team will review your request and provide return authorization and shipping instructions.
Pack the item securely and include the original receipt or order confirmation in the package.
Ship the package to the return address provided in the instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
4. Exchange Policy
We offer exchanges for defective or damaged items. To initiate an exchange, please contact us at info@nextrapic.com with your order details and photos of the defect or damage.
Once approved, a replacement will be shipped at no additional cost.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of delivery. Include detailed photos of the item and packaging in your email to info@nextrapic.com. We will arrange a replacement or refund promptly.
6. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
Check your bank account and contact your credit card provider.
If the issue persists, contact us at info@nextrapic.com for assistance.
7. Cancellation Policy
Orders may be canceled within 24 hours of placement for a full refund.
After 24 hours, cancellations may not be possible as the order may already be processed.
8. International Returns
For international orders, customers are responsible for all return shipping fees, customs duties, and taxes. Please ensure proper packaging to avoid damage during transit.
9. Important Notes
Nextrapic reserves the right to reject returns or refunds that do not meet the above conditions.
This policy applies to purchases made directly from https://nextrapic.com. For items purchased through third-party retailers, please consult their return policies.
Contact Us: For further assistance, please reach out to us via:
Email: info@nextrapic.com
Phone: (315) 831-3589
Address: 9909 Evans Rd, Remsen, New York (NY), 13438
Thank you for shopping with Nextrapic. We value your trust and aim to ensure a hassle-free experience.
Visit us at https://nextrapic.com.